Privacy Policy

Last updated: September 10, 2026

This policy explains how Hallowvia collects, uses, shares and protects personal data when you visit hallowvia.com, contact us, create an account or place an order.

1. Data controller

Lauryne Fleury, operator of Hallowvia
Professional address – offices: 5 impasse des Écrevisses, 74960 Meythet, France
support@hallowvia.com

2. Data collected

Identity and contact data: name, billing and delivery addresses, email and telephone number supplied for delivery.
Order and transaction data: items, amounts, currency, discounts, history, returns, refunds and delivery.
Payment data: status and limited information from providers; Hallowvia does not receive the complete card number.
Account and communication data: customer account, messages, preferences and newsletter subscription.
Technical data: IP address, device, browser, cookies, pages viewed, interactions, approximate location and security logs.

Favorites are stored locally in the browser and are not linked to the customer account by the current feature.

3. Purposes and legal bases

Process payment, prepare and deliver orders, manage returns, refunds and requests: performance of the contract.
Keep required records and meet tax, accounting and consumer-protection duties: legal obligation.
Secure and improve the site, prevent fraud and troubleshoot: legitimate interests balanced against your rights.
Send marketing and use non-essential cookies where required: consent, which can be withdrawn at any time.

4. Recipients

Only data needed for each operation is disclosed. It may be provided to Shopify, payment providers, our suppliers, logistics partners, processing centres, warehouses, carriers and technical providers, solely to process payment, prepare, deliver and track an order, provide customer care or secure the site.

Authorities, courts or advisers may also receive data where legally required or necessary to protect rights.

5. Transfers outside the European Union

Some providers may process data outside France or the European Economic Area. Transfers are made under the legal mechanism applicable to the relevant provider and country. Hallowvia does not claim that a particular contractual safeguard applies where it has not been verified. Contact us for available information about a transfer affecting your data.

6. Cookies and similar technologies

Essential cookies and storage support the cart, language, security, checkout and favorites. Analytics, personalization or advertising technologies, when enabled and subject to consent, follow choices presented through the cookie controls. Visitors must be able to accept or refuse non-essential cookies and later withdraw consent with equivalent ease.

7. Retention

Data is retained only for as long as needed for its purpose and legal, tax, accounting, warranty and evidence obligations. Marketing data is retained until unsubscribe or withdrawal of consent, subject to a minimal suppression record needed to honor that choice.

8. Security

Hallowvia and its providers use reasonable technical and organizational measures, including access restrictions and platform protections. No system can guarantee absolute security, so residual risk remains.

9. Your rights

Depending on applicable law, you may request access, correction, deletion, restriction or portability, object to certain processing and withdraw consent. Email support@hallowvia.com. Reasonable identity verification may be required.

You may complain to the CNIL or another competent supervisory authority.

10. Children, links and changes

The store is intended for people able to enter into a purchase contract or acting with authorization from a legal representative. Third-party websites linked from the store have their own privacy practices. This policy may be updated to reflect legal, operational or technical changes.