Terms of service

Last updated: September 10, 2026
  These Terms of Service and Sale govern access to hallowvia.com and purchases of costumes, accessories and related products from Hallowvia.

  1. Seller and contact
  Hallowvia is operated by Lauryne Fleury.Professional address – offices: 5 impasse des Écrevisses, 74960 Meythet, Francesupport@hallowvia.com

  2. Scope
  These terms apply to consumers purchasing through the store. Customers must have legal capacity to enter into the contract or act with authorization from a legal representative. Abusive resale, fraud and unlawful use are prohibited.

  3. Products and information
  Hallowvia presents available essential characteristics, sizes, colors, included items and prices. Screen display, lighting or manufacturing batches may cause slight variations. Photographed accessories are included only where stated. Costumes are not protective equipment unless expressly described as such.

  4. Availability
  Items are offered while available. Adding an item to a cart does not reserve it. If an item becomes unavailable after ordering, Hallowvia informs the customer and refunds it; an alternative is supplied only with the customer’s agreement.

  5. Prices, VAT and customs
  The applicable price is the one displayed when the order is placed in the selected currency. Delivery, taxes and other amounts collected are shown before payment is confirmed.
  For the 27 European Union countries, VAT and possible charges depend on the destination and shipping method. Where DDP delivery or IOSS handling confirms that no additional amount is due on delivery, this is stated during the order process. Without confirmation, Hallowvia does not guarantee the absence of duties, import taxes or handling fees. Any possibility known before ordering is disclosed before payment.

  6. Ordering
  Select products and variants and review the cart.Provide accurate contact, delivery and billing information.Review the total, delivery and these terms before paying.An electronic acknowledgement is sent to the email address provided.
  The sales contract is formed when Hallowvia confirms the order. An order may be refused or cancelled for a legitimate reason, including unavailability, an obvious error, payment refusal, suspected fraud or an invalid address. Any amount captured for a cancelled order is refunded.

  7. Payment
  Available methods are displayed at checkout. Transactions are processed by Shopify and the relevant payment providers. Hallowvia does not store complete card numbers.

  8. Preparation, shipping and delivery
  Preparation generally takes 1–3 business days. Tracked delivery is then estimated at 5–15 business days; some parcels or destinations may show 8–18 business days at checkout. Estimates are not guaranteed dates, subject to mandatory legal rights.
  An order may be divided into several parcels for logistical reasons, with different tracking numbers and delivery dates. Separation alone creates no extra customer charge and does not guarantee any particular tax or customs treatment. See Shipping & Delivery.

  9. Right of withdrawal
  Consumers have 14 days after receipt to clearly notify withdrawal at support@hallowvia.com. For separately delivered items, the period starts when the last affected item is received. The product must then be sent within 14 days after notice.
  Hallowvia provides the return address and instructions. Never use the original parcel address or return directly to a supplier or overseas warehouse. The return address is in France and corresponds to Hallowvia’s Professional address – offices.
  For a change of mind or a correctly supplied but unsuitable size, the customer arranges tracked return shipping at their expense and keeps proof. No automatic exchange or prepaid label is offered in this case. Reasonable trying-on is allowed; excessive handling may result in a reduction for diminished value.
  Reimbursement is made no later than 14 days after notice. Hallowvia may wait for the product or proof of dispatch. Withdrawal from the whole order includes the price paid and original standard delivery, but not a supplement for express delivery.

  10. Defective, damaged, incomplete or incorrect products
  Contact Hallowvia with the order number, photographs or video of the product, packaging and shipping label. Hallowvia may review the request with suppliers but remains the only point of contact. If a return is required, it is arranged at no customer cost. The remedy may be repair, replacement, a price reduction or refund according to the circumstances and applicable law.

  11. Legal guarantee of conformity
  For a new product, consumers benefit from the legal guarantee of conformity for two years from delivery. Hallowvia, as seller, remains responsible to the customer; the customer is never required to resolve the issue directly with a manufacturer or supplier.
  The customer may request repair or replacement without charge, subject to legal conditions. Conformity must be restored within no more than 30 days after the request and without major inconvenience. Necessary conformity costs, including transport, postage, labor or materials where applicable, are covered.
  A price reduction or termination of the contract with refund may be available where legal conditions are met, including where conformity is impossible, refused, takes more than 30 days, causes major inconvenience, fails, or the defect is sufficiently serious.

  12. Hidden-defect guarantee
  The legal hidden-defect guarantee covers a defect that was not apparent at purchase, existed at the time of sale and makes the product unfit for its purpose or substantially reduces that use. A claim must be made within two years after discovery, within the limits set by law. The customer may return the product and seek reimbursement of the price and costs caused by the sale, or keep it and request a price reduction.

  13. Withdrawal exceptions
  Only legal exceptions apply, including certain clearly personalized goods or certain sealed goods unsuitable for return for health or hygiene reasons once unsealed. Costumes are not automatically excluded. These exceptions do not remove rights concerning defective or non-conforming products.

  14. Promotions
  Promotions apply for their stated duration and conditions while stocks last. Codes cannot be exchanged for cash and are combined only where stated.

  15. Website use and intellectual property
  Users must not disrupt security or operation, introduce malicious code, impersonate others, submit false information or unlawfully exploit content. The Hallowvia name, visual identity and original content may not be reproduced or commercially used without permission except where law permits.

  16. Providers and liability
  The store relies on Shopify, payment providers, our suppliers, logistics partners and carriers. This does not remove Hallowvia’s responsibilities as seller. Nothing excludes liability or consumer rights that cannot lawfully be excluded.

  17. Personal data
  Data is handled under the Privacy Policy.

  18. Complaints, governing law and disputes
  Contact support@hallowvia.com first so an amicable solution can be sought. These terms are governed by French law without depriving consumers of mandatory protections or courts available in their country of residence.

  19. Changes
  Terms may be updated for future use and orders. The version accepted when an order is placed continues to govern it unless a legal requirement or a more favorable agreed change applies.

  20. Model withdrawal form
  To Hallowvia — Lauryne Fleury, operatorProfessional address – offices: 5 impasse des Écrevisses, 74960 Meythet, Francesupport@hallowvia.com
  I hereby notify you of my withdrawal from the contract for the sale of the following goods:
  Goods:Ordered on / received on:Order number:Name of consumer(s):Address of consumer(s):Date:Signature, only if sent on paper: