Shipping policy

Hallowvia ships to the European destinations available at checkout, Mexico, and the 48 contiguous United States plus Washington, D.C. Products, shipping charges and estimated times depend on the delivery country. Alaska and Hawaii are not served.

Europe

Shipping methods and rates specific to each European country are shown at checkout according to the destination, parcel and items. Preparation generally takes 1–3 business days. Tracked transit is then estimated at 5–15 business days after dispatch; some countries or parcels show 8–18 business days. The estimate shown for your destination applies and is not a guaranteed delivery date.

Mexico

Standard tracked shipping costs 129 MXN per order, charged once even if the order contains several items or arrives in separate parcels. The estimated total time is 7–18 business days: 1–3 business days for supplier preparation and 6–15 business days for transit. This is an estimate, not a guaranteed date; exceptional customs or carrier delays may extend it.

United States

For the 135 selected products available in the 48 contiguous states and Washington, D.C., tracked shipping is free. The estimated total time is 7–15 business days, including preparation and transit. This is not a guaranteed delivery date. Alaska and Hawaii are not served.

Tracking and separate parcels

When available, a tracking link is sent to the email address used for the order. The first carrier update can take several business days to appear. Products may be prepared by different partners and arrive in separate parcels with different tracking numbers and delivery dates. There is no additional shipping charge solely because an order is split.

Carrier delays and address errors

Seasonal demand, weather, customs checks, remote destinations and carrier disruption may extend delivery. If tracking remains unchanged for an unusually long time, contact support@hallowvia.com with your order number. Check the recipient name, street, postal code, city and country before ordering. Contact us immediately if you notice an error. An address change or cancellation may no longer be possible once preparation begins. Reshipping costs caused by an incorrect address may be charged where permitted by law.

VAT, customs and possible charges

For European destinations, VAT and possible charges depend on the country and shipping method; amounts collected by Hallowvia appear at checkout. DDP or IOSS handling is stated only when confirmed. For Mexico, the shipping methods currently used are DDP: import duties and Mexican VAT (IVA) are covered as part of shipping. In the normal course of delivery, the recipient should not have to pay an additional amount to receive the parcel. If a carrier or customs authority exceptionally requests payment, contact support@hallowvia.com before paying so we can investigate.

Marked as delivered / Need help?

Check around the delivery location and with household members or neighbours, then contact the carrier using the tracking number. If the parcel is still missing, email support@hallowvia.com with the order number and the carrier’s response. For other questions, contact support@hallowvia.com, Monday to Friday.