Track My Order

A tracking link is emailed when your parcel ships. Hallowvia remains your point of contact: do not enter order information on an unofficial tracking website.

Tracking a parcel

1. Open the shipping confirmation email.
2. Select the link for the relevant parcel.
3. Follow the carrier updates until delivery.

If you cannot find the email, check spam, junk and promotions folders. Customers with an account may also review available information in their account.

Several parcels and tracking numbers

One order may be divided into several parcels for logistical reasons. Each parcel can have its own tracking number and arrive on a different date. No supplement is charged solely because of this separation and no special action is required from you.

No recent update

Carrier transfers, customs processing and peak periods can create gaps between updates. We do not publish a fixed activation time where it has not been confirmed by the carrier.

Need help?

Email support@hallowvia.com with your name, order number and relevant tracking number. Hallowvia handles any necessary contact with its logistics partners.