Terms of Service and Sale

Last updated: September 10, 2026

These Terms of Service and Sale govern access to hallowvia.com and purchases of costumes, accessories and related products from Hallowvia.

1. Seller and contact

Hallowvia is operated by Lauryne Fleury.
Professional address – offices: 5 impasse des Écrevisses, 74960 Meythet, France
support@hallowvia.com

2. Scope

These terms apply to consumers purchasing through the store. Customers must have legal capacity to enter into the contract or act with authorization from a legal representative. Abusive resale, fraud and unlawful use are prohibited.

3. Products and information

Hallowvia presents available essential characteristics, sizes, colors, included items and prices. Screen display, lighting or manufacturing batches may cause slight variations. Photographed accessories are included only where stated. Costumes are not protective equipment unless expressly described as such.

4. Availability

Items are offered while available. Adding an item to a cart does not reserve it. If an item becomes unavailable after ordering, Hallowvia informs the customer and refunds it; an alternative is supplied only with the customer’s agreement.

5. Prices, VAT and customs

The applicable price is the one displayed when the order is placed in the selected currency. Delivery, taxes and other amounts collected are shown before payment is confirmed.

For the 27 European Union countries, VAT and possible charges depend on the destination and shipping method. Where DDP delivery or IOSS handling confirms that no additional amount is due on delivery, this is stated during the order process. Without confirmation, Hallowvia does not guarantee the absence of duties, import taxes or handling fees. Any possibility known before ordering is disclosed before payment.

For Mexico, the shipping methods currently used are DDP: import duties and Mexican VAT (IVA) are covered as part of shipping. In the normal course of delivery, the recipient should not have an additional amount to pay on receipt. If payment is exceptionally requested, contact Hallowvia before paying so we can investigate.

6. Ordering

Select products and variants and review the cart.
Provide accurate contact, delivery and billing information.
Review the total, delivery and these terms before paying.
An electronic acknowledgement is sent to the email address provided.

The sales contract is formed when Hallowvia confirms the order. An order may be refused or cancelled for a legitimate reason, including unavailability, an obvious error, payment refusal, suspected fraud or an invalid address. Any amount captured for a cancelled order is refunded.

7. Payment

Available methods are displayed at checkout. Transactions are processed by Shopify and the relevant payment providers. Hallowvia does not store complete card numbers.

8. Preparation, shipping and delivery

For Europe, preparation generally takes 1–3 business days, followed by tracked delivery estimated at 5–15 business days after dispatch; some countries or parcels show 8–18 business days at checkout. Country-specific rates are shown at checkout.

For Mexico, tracked shipping costs 129 MXN per order and the estimated total time is 7–18 business days, with 1–3 days of supplier preparation and 6–15 days of transit. Estimates are not guaranteed dates, subject to mandatory legal rights.

An order may be divided into several parcels for logistical reasons, with different tracking numbers and delivery dates. Separation alone creates no extra customer charge and does not guarantee any particular tax or customs treatment. See Shipping & Delivery.

9. Right of withdrawal

Consumers have 14 days after receipt to clearly notify withdrawal at support@hallowvia.com. For separately delivered items, the period starts when the last affected item is received. The product must then be sent within 14 days after notice.

Hallowvia provides the return address and instructions. Never use the original parcel address or return directly to a supplier or overseas warehouse. The return address is in France and corresponds to Hallowvia’s Professional address – offices.

For a change of mind or a correctly supplied but unsuitable size, the customer arranges tracked return shipping at their expense and keeps proof. No automatic exchange or prepaid label is offered in this case. Reasonable trying-on is allowed; excessive handling may result in a reduction for diminished value.

Reimbursement is made no later than 14 days after notice. Hallowvia may wait for the product or proof of dispatch. Withdrawal from the whole order includes the price paid and original standard delivery, but not a supplement for express delivery.

10. Defective, damaged, incomplete or incorrect products

Contact Hallowvia with the order number, photographs or video of the product, packaging and shipping label. Hallowvia may review the request with suppliers but remains the only point of contact. If a return is required, it is arranged at no customer cost. The remedy may be repair, replacement, a price reduction or refund according to the circumstances and applicable law.

11. Legal guarantee of conformity

For a new product, consumers benefit from the legal guarantee of conformity for two years from delivery. Hallowvia, as seller, remains responsible to the customer; the customer is never required to resolve the issue directly with a manufacturer or supplier.

The customer may request repair or replacement without charge, subject to legal conditions. Conformity must be restored within no more than 30 days after the request and without major inconvenience. Necessary conformity costs, including transport, postage, labor or materials where applicable, are covered.

A price reduction or termination of the contract with refund may be available where legal conditions are met, including where conformity is impossible, refused, takes more than 30 days, causes major inconvenience, fails, or the defect is sufficiently serious.

12. Hidden-defect guarantee

The legal hidden-defect guarantee covers a defect that was not apparent at purchase, existed at the time of sale and makes the product unfit for its purpose or substantially reduces that use. A claim must be made within two years after discovery, within the limits set by law. The customer may return the product and seek reimbursement of the price and costs caused by the sale, or keep it and request a price reduction.

13. Withdrawal exceptions

Only legal exceptions apply, including certain clearly personalized goods or certain sealed goods unsuitable for return for health or hygiene reasons once unsealed. Costumes are not automatically excluded. These exceptions do not remove rights concerning defective or non-conforming products.

14. Promotions

Promotions apply for their stated duration and conditions while stocks last. Codes cannot be exchanged for cash and are combined only where stated.

15. Website use and intellectual property

Users must not disrupt security or operation, introduce malicious code, impersonate others, submit false information or unlawfully exploit content. The Hallowvia name, visual identity and original content may not be reproduced or commercially used without permission except where law permits.

16. Providers and liability

The store relies on Shopify, payment providers, our suppliers, logistics partners and carriers. This does not remove Hallowvia’s responsibilities as seller. Nothing excludes liability or consumer rights that cannot lawfully be excluded.

17. Personal data

Data is handled under the Privacy Policy.

18. Complaints, governing law and disputes

Contact support@hallowvia.com first so an amicable solution can be sought. These terms are governed by French law without depriving consumers of mandatory protections or courts available in their country of residence.

19. Changes

Terms may be updated for future use and orders. The version accepted when an order is placed continues to govern it unless a legal requirement or a more favorable agreed change applies.